Customer Service Representative

Job description

  • Listen attentively to customer inquiries and issues, and utilize available resources to fully address the customer’s concerns/needs.
  • Responsible for the customer service phone queue (for all incoming customer calls and must ensure that service levels are met on a consistent basis)
  • Educate customers about products and services, as well as provide assistance in using customer self-help tools.
  • Identify opportunities for cross-selling and up-selling, especially providing solutions from available products and services based on customer’s concerns/needs.
  • Able to multi-task and address concerns in a time-sensitive manner
  • Provide a positive satisfaction result to customers and employees.

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