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Client Service Associate – Social Media Account

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Client Service Associate – Social Media Account in Pasig

  • Teledirect Philippines
  • Full time
  • Email

Are you a customer service rockstar who wants to be part of our team for one of the biggest social media platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Client Service Associate to join our growing family. Come home and start your #BeHappier journey with Teledirect today!

 

Top reasons to work here:

Above-industry average salary

Group life insurance starting on Day 1

HMO benefits on Day 1 + one (1) free dependent after 6 months

Monthly performance bonuses upon regularization (up to 30% of basic pay)

25% Night differential rate (higher than the industry average!) 

15 Sick Leave credits with cash conversions

15 Vacation Leave credits with carry over

Premium & Instagrammable workspaces

Free overflowing coffee and cookies

Learning courses to help you grow

Career development programs

Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

 

What is your mission?

As a Client Service Associate, you will be working with our Social Media Account to deliver #happier customer experience through email/phone/chat.

 

You are also required to perform these job functions:

 

Provide post-sales customer service and/or troubleshooting support to the client's B2B customers

Support advertising customers and deliver consultative support

Perform data analysis to improve customer's advertising experience and ensure higher ROI

Gather client and partner feedback to enhance ad products and overall customer experience

 

Who are we looking for?

Completed 2 years in college

At least 6 months of chat support and 6 months of inbound customer service experience

Can support multiple concurrencies (email, phone, and chat)

Strong verbal and written English communication skills

Amenable to work rotating shifts

Can work in Ortigas Center, Pasig City

 

How to Apply?

Walk in. See us at our recruitment hub and enjoy a one-day hiring process! Bring your updated resume, valid ID, and tons of awesomeness!

        Ortigas

        21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City

        Monday – Friday, 9AM – 6PM

 

 

 

 

Who is Teledirect?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

 

 

 

30,000



Teledirect Philippines

Strategically located in Singapore and 7 other key locations in Asia and Europe, Teledirect is designed for demanding multinational clients needing exemplary talents, tools and expert technology

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